A Fresh Start for the Electric Bike Company
After a challenging period, VanMoof is back with a new leadership team and a renewed focus on customer satisfaction. The company has appointed Ties Carlier as its new CEO, who brings a wealth of experience in the automotive industry. Carlier is joined by a new team of executives, including Chief Commercial Officer Koen van Eupen and Chief Product Officer Job Stehmann.
Customer-Centric Approach
The new leadership team is committed to putting customers first. They have implemented a number of changes to improve the customer experience, including:
- Extended warranty from 2 years to 3 years
- Improved customer support with a dedicated phone line and online chat
- New subscription service that offers flexible payment options
Additionally, VanMoof is investing in new products and services to meet the needs of its customers. The company recently launched VanMoof V, its first electric cargo bike, and plans to introduce more new models in the future.
Reconnecting with Former Customers
VanMoof is also reaching out to former customers who may have been dissatisfied with the company’s products or services in the past. The company is offering these customers a special discount on new bikes and accessories.
VanMoof is confident that the new leadership team and customer-centric approach will help the company regain its position as a leader in the electric bike industry.
Kind regards G. Smith.
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