Extensive IT Failure Leads to Hospital Service Interruptions
Understanding the Situation
We understand that many of our patients and their families are facing significant challenges due to an extensive IT failure that has disrupted our hospital services. We are deeply sorry for the inconvenience and distress this is causing.
Affected Services
The IT failure has impacted a wide range of services, including:
- Patient registration and check-in
- Medical records access
- Medication dispensing
- Lab and imaging services
- Communication systems
Mitigation and Restoration Efforts
Manual Processes
In the meantime, we have implemented manual processes to ensure that essential patient care services continue uninterrupted.
IT Team Response
Our IT team is working tirelessly to resolve the issue. They are collaborating with external experts to identify and implement a solution as quickly as possible.
Patient Care and Communication
Patient Safety
Patient safety remains our top priority. Our healthcare professionals are closely monitoring patients and providing necessary care in this challenging situation.
Communication
We are committed to keeping patients and families informed. Updates will be regularly posted on our website and social media channels.
We Are Here for You
We understand that this situation is understandably stressful. Our staff is here to support you and answer any questions you may have. Please do not hesitate to contact a hospital representative for assistance.
Thank you for your understanding and patience as we work through this challenging time. We are committed to restoring our services as quickly and efficiently as possible.
Kind regards
F. Hillsom
